Mobile Operations for the Field

Modern-day field operations can take place in your backyard or span across the globe. Agents, techs, and teams work worldwide to provide energy that helps us keep the lights on. They do it with an assortment of tools and processes to ensure those teams function successfully. 

As a business operator in this sector, you need the best tools at your disposal. Sending your team out, monitoring their data and performance, and getting the results of their work when they complete it is vital for peak output!

Incyte developed Spearhead, a premier field service management solution, to optimize and simplify field operations. With complete visibility for everyone in the field and in the back office, your business can complete all the daily tasks that pave the way for strategic success. 

What Mobility Does For You

Mobile access and the agent’s user experience is the most important aspect of your field operations. Whether you’ve got a team of 15 agents or a fleet of hundreds, if they can easily  access and complete work then they’re well-equipped for success. 

See vast improvements like these across the board: 

Real-Time Data

There shouldn’t be a middleman between your back office and your techs in the field. Take out all the tedious steps between data collection and data visibility. Eliminate data transcription and data porting into spreadsheets by centralizing your field data. 

When you do this, everyone from the techs to the managers to the CEO have access to the real-time data. Data collection starts in the field, but don’t wait on it any longer than you have to. The second a tech collects it, Spearhead ensures it’s visible and accessible to anyone who needs it. 

Accuracy

Render messy data obsolete with a centralized platform for data collection. Data porting and errors during the data entry process contributes to incorrect information. That can have a pervasive impact on the processes that rely on your field data. 

Stop bad data in its tracks with direct field data collection. Cut out the middleman of pen and paper, spreadsheets, and redundant communications. Use Spearhead as the source of truth for all your operations. 

Team Synchronicity

Data collected in the field is integral to the rest of your business’s operations. An efficiently calibrated team is completely aligned – accomplish that with total visibility and access. 

With Spearhead’s multi-user capabilities, other techs and managers can view results from the field. Everything from pictures to videos to hard data can be viewed by anyone to accelerate work dependent on field data. 

Field Ops 2.0

Too many teams and the operations behind them are disparate, their workflow cluttered and lacking in clear lines of communication. Use a centralized field management solution to prioritize efficiency and see job completion go through the roof. 

Spearhead was designed by software experts with the leadership of experts from the field. They know what slows teams down and have worked hard on how to make the long days for field techs and managers alike a little easier. 

Features to get the job done: 

1. Task Views: Job details and updates are all centralized and available through Spearhead’s mobile interface. 
2. Data Capture: Store pictures, videos, and forms all in Spearhead. Attach them directly to the ticket so the details are captured and easily connected to the site and job. 
3. Time tracking: Log your time easily. It’s accessible by back office and plugs directly into your payroll management software for little disruptions and no hand off necessary.
4. Scheduling and Tech assignments: Disseminate your techs with proximity data that ensures your routes are the most efficient with their time and mileage in mind. 
5. Review and Approvals: Reduce rework and time delays with a streamlined review and approval process that takes the guesswork out of forms and job criteria. 

There’s an evolution in field operations as Industry 4.0 has prioritized the digital accessibility and usability of tech. Stay ahead of the competition with Spearhead, a modern solution for your teams.